Refund Policy

All our products are digital PDF crochet patterns delivered instantly after payment. Because the files can be downloaded immediately, purchases are generally non-refundable once the download link has been delivered.

We'll always make it right

Didn't receive your file or it won't open? Contact us and we'll resend it.
Bought the same pattern twice by mistake? We'll refund the duplicate.
Stuck on a step? Email us a photo of your work and we'll help you finish. If we can't, we'll refund you.

EU customers

By completing your purchase, you request immediate delivery of the digital content and acknowledge that you lose your 14-day right of withdrawal once the download is made available (Directive 2011/83/EU, art. 16(m)).